Return & Exchange Policy

 1. Returns

We accept returns. You can return unopened items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

Please note that a fee will be deducted from your refund to cover return shipping costs.

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.

Only regular priced items may be refunded. Sale items are non-refundable.

To follow-up on the status of your return, please contact us at support@monetial.com

2. Exchanges 

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at support@monetial.com with details of the product and the defect.

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

3. Exceptions 

Some items are non-refundable and non-exchangeable. The clearance items are final-sale and non refundable.